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An enquiry is a direct, secure message to a Provider. It is visible only to you and that provider, and submitting one creates no contractual obligation on either side. Enquiries are for initial discussions. For detailed project scoping and formal pricing, prepare an RFP and attach it.
An active Member Account is required to send enquiries.

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Send an enquiry

1

Find a service

Locate a service through the Directory of Providers or the Catalogue of Capabilities.
2

Select Send enquiry

Select Send enquiry on a service listing or on the Provider’s storefront.
3

Write your message

Complete the Message field, which is required. You can optionally attach files up to 25 MB, or attach an existing RFP.
If the Provider is not yet registered on Pipeline Bio, optional consent fields appear allowing you to share your contact details so they can respond to you directly.
4

Submit

Select Submit. The enquiry appears in My Enquiries, and the Provider is notified.
State the stage of your project, the decision the work supports, and any compliance requirements in your first message. Providers can respond far more usefully to a specific enquiry than to a general request for information.

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Manage your enquiries

Select My Enquiries in the Navigation Panel.
  • Filter by keyword, and toggle between the Open and Closed tabs.
  • Select View chat to open the communication channel with the Provider.
  • Select Close enquiry to archive it. Closed enquiries can be reopened from the Closed tab.
  • Select … then Add RFP to attach an RFP to an enquiry after it has been sent.
Closing an enquiry disables the Provider’s access to any attached RFP.

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Communicate within an enquiry

Each enquiry has its own secure channel.
  • Type your message in the comment box and select Submit.
  • Attach documents up to 25 MB.
  • Toggle notifications on or off. Notifications are off by default; when enabled, new message alerts are sent to your account email.

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Enquiry or RFP?

The two are not exclusive. Many projects begin as an enquiry and have an RFP attached once the scope firms up.

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Next steps

Prepare an RFP

Build a structured brief you can share with multiple providers.

Search for services

Return to the Directory and Catalogue to extend your shortlist.