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Member enquiries arrive in your Provider Inbox. This guide covers how to read, assess, and answer them. This guide is for Providers.
New enquiry notifications go to the email address set in Storefront Management. All other notifications go to your account sign-up email.
Responding to an enquiry does not create a binding agreement. All commercial terms are agreed directly with the Member, and you are not obligated to accept work.

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Step 1: Open the Provider Inbox

Select Provider Inbox in the Navigation Panel.

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Step 2: View your enquiries

Enquiries are listed chronologically. Toggle between the Open and Closed tabs, and select an enquiry to expand it.

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Step 3: Review the contents

Each enquiry shows:
  • The enquirer’s details
  • The specific service being enquired about
  • Any attachments
  • The RFP, if one is attached
Members can attach or edit an RFP on an open enquiry after submission. You will receive email notifications when this happens, so check the current version before preparing a quote.

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Step 4: Respond to the Member

1

Open the client channel

Select Client channel to open the direct communication channel for that enquiry.
2

Write your response

Type your response in the text box and select Submit. You can attach files up to 25 MB, including quotes and capability statements.
3

Set your notifications

Toggle notifications on or off. They are off by default; when enabled, alerts go to your account email.

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Responding well

Answer promptly. Members comparing several Providers frequently proceed with whoever responds first. A slow reply is often read as limited interest or capacity. Address the specific question. Read the enquiry and any attached RFP before responding. A generic reply that ignores a stated requirement signals poor attention to detail on work that demands precision. Give enough to move forward. Indicate availability, likely turnaround, and what further information you need in order to quote. Say so if it is not a fit. Declining clearly, and pointing to a capability you do hold, costs little and builds a relationship worth more than the enquiry you turned down.

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Keeping a clear record

Open and closed enquiries are both tracked, so you can respond at your own pace and maintain a history of every exchange. For organisations used to losing context across fragmented inboxes, that single record is one of the quieter benefits of working through the Platform.

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Next steps

Manage your storefront

Keep listings and details current so enquiries arrive well qualified.

Managing a Storefront

Read the wider article on what running a Storefront involves.