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Common questions about the Pipeline Bio Platform. If your question is not answered here, select Contact us in the footer of any page.

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About Pipeline Bio

Pipeline Bio is an online platform that supports biotech, medtech, and pharma teams (Members) to discover R&D capabilities across the Asia-Pacific. With tools to streamline search, outreach, and communication, it helps Members find and engage the right expertise quickly.Capabilities represent the services, technologies, collaboration opportunities and licensing offerings an organisation makes available through Pipeline Bio.Provider Organisations (Providers) showcase their capabilities and expertise on a Storefront and gain greater visibility and easier access to new projects, partnerships, and commercial opportunities. Capabilities include fee-for-service work, collaborations and partnerships, licensing opportunities, and others.
Pipeline Bio is designed to support the early stages of external R&D engagement: finding relevant organisations, preparing clear enquiries, sharing project information, and keeping a record of outreach and responses.
Underpinning the Pipeline Bio platform is an up-to-date database of Provider Organisations across the Asia-Pacific and a unique hierarchical capability taxonomy that provides structure and clarity to help users easily find the right Provider based on capabilities, accreditations, and expertise.The Platform simplifies and centralises provider discovery, helps Members prepare and send actionable enquiries and Requests for Proposals (RFPs), provides a secure channel to communicate with Providers, and leverages an AI search agent that helps Members search the database and responds to queries.Providers, in turn, gain greater visibility, access to qualified opportunities, and a streamlined way to engage with new Members across the regional and international network.For more information on the platform’s features, head over to the Pricing page.
Pipeline Bio operates independently and is not affiliated with Providers, research institutions, or government agencies. We act solely as a facilitator, connecting Members with Providers through the platform. All Providers on Pipeline Bio are independent entities responsible for their own listing and compliance.
Pipeline Bio is designed to support discovery and early-stage engagement between Members and Providers. At this stage, certain activities remain outside the scope of the Platform.Payments are not processed on the Platform. Commercial terms, invoicing, and payments are agreed and handled directly between users.Contracts are not generated or executed on the Platform. Contracting is managed off platform between the parties. NDAs are not mandated by the Platform. Users are responsible for determining whether a non-disclosure agreement is required and for putting any such agreement in place. Pipeline Bio does not act as a party to engagements.The Platform does not provide capabilities, endorse any capability or Provider, assume delivery responsibility, or guarantee outcomes.

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Access and availability

Pipeline Bio is open to anyone involved in scientific research and development. Our Members are from the biotech, medtech, pharma, and academic sectors, who use the platform to find and connect with listed Provider Organisations (Providers). Providers may be CROs, CDMOs, biotech/medtech, pharma companies, logistics companies, legal firms, financial firms, academic Institutes and facilities, independent labs, and others, who can join to showcase their capabilities, connect with new partners, and build visibility across the regional and global sector. Capabilities represent the services, technologies, collaboration opportunities and licensing offerings an organisation makes available through Pipeline Bio.
Members can sign up for an account by selecting Pricing on the header dash of the homepage. Providers can sign up to manage a storefront by selecting the Get listed button on our homepage.
Once you have signed up, you can select the Organisation details tab or your avatar icon in the top header dash within the Platform to update the details of your organisation or details of your account, respectively. For more information on navigating the platform, see the Navigate the Platform how-to guide.
Yes. Teams from anywhere in the world can use Pipeline Bio to find and engage Providers across the Asia-Pacific. Provider Organisations must be a registered business within the Asia-Pacific region to create a Storefront and list their capabilities.

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Capabilities and Providers

Pipeline Bio covers a wide range of scientific, technical, and support capabilities used across the R&D lifecycle, from early discovery through to manufacturing and clinical development. Capabilities may include:
  • Pre-clinical research — in vivo studies, analytical testing, bioassays, toxicology, and formulation development
  • Clinical research — trial design, clinical monitoring, data management, and biostatistics
  • Manufacturing — cell line development, process optimisation, GMP manufacturing, and quality control testing
  • Consulting and support — regulatory affairs, recruitment, IP and patent services, financial support, R&D tax advisory, product development strategy, and many more
Capabilities may also include collaboration, partnership, and licensing opportunities.
Once registered, each Provider manages their own storefront, including information about their capabilities, accreditations, and certifications. Where a Provider has not taken control of their storefront, Pipeline Bio carefully curates the listing, using strictly factual, publicly available information. Our role is to curate and organise listings so that information is easy to search, compare, and accessible, helping Members make informed decisions about which Providers best fit their requirements.
Once you have found a suitable Provider capability, open their storefront and select Send enquiry on the relevant listing. Alternatively, select Send enquiry on the relevant capability. You will be asked to provide a short message if you are just requesting more information. You also have the option to attach a Request for Proposal (RFP) if you have one drafted. For more information on enquiries, see the Submit and Manage Enquiries how-to guide.
An RFP is created from our standard RFP template, designed to capture key project details such as study objectives, timelines, and required capabilities. Once generated, your RFP becomes a live, editable document that you can update at any time. You can share the same RFP with as many Providers as you like through the platform, as an attachment to an enquiry. Each time you do, a record is automatically kept of the Providers that the RFP was sent to. This ensures a transparent, auditable history of your outreach and responses, while allowing you to refine and reuse your RFP for future projects. For more information on RFPs, see the Prepare, Send, and Manage Request for Proposals how-to guide.
Yes. Because RFPs on Pipeline Bio are live editable documents, you can update your RFP at any time, even after sharing it with Providers. Updated versions become available to Providers with access to the RFP, so you can refine your requirements as your project evolves. If you no longer want a Provider to have access to your RFP, go to the My Enquiries page and remove their access. This revokes their ability to view or respond to that RFP, while maintaining a record of your past outreach for reference. For more information on RFPs, see the Prepare, Send, and Manage Request for Proposals how-to guide.
Yes. Pipeline Bio provides tools to help you identify the most suitable Providers for your project, including the searchable Provider directory, standardised storefronts, the capability taxonomy, and an AI Search Agent. The AI Search Agent can answer specific queries and guide you to relevant suppliers directly from the database. To learn more about searching and selecting capabilities, see the Search for Capabilities how-to guide.
Yes, anytime. Select Contact us at the footer of any page to send us an enquiry.

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Commercials and contracts

Members and Providers can exchange quotes and related documents directly through the Pipeline Bio platform. Payments, however, are not processed through the platform. All contracting and financial arrangements take place directly between the Member and the Provider.
The platform provides a channel for Members and Providers to communicate, share documents, and manage enquiries in one place. Pipeline Bio does not participate in or manage contracting between the parties. All agreements are handled directly between the Member and the Provider.
The Research and Development Tax Incentive (RDTI) is an Australian Government program. Pipeline Bio’s Directory covers Providers across the Asia-Pacific, and Members can filter their searches to Australian Providers where this is relevant to an RDTI or Overseas Finding claim. Searching Australian services and capabilities in this way may give teams a deeper understanding of which R&D activities can or cannot be conducted in Australia.To support evidence generation with respect to capability searches, Members can use the RFP Summary Report feature. The RFP Summary Report provides an auditable record of Provider outreach and responses that may be used to demonstrate reasonable efforts to identify capable Australian Providers, or to support discussions with professional advisers regarding potential overseas outsourcing decisions.
Pipeline Bio makes no guarantees regarding RDTI or Overseas Finding eligibility. Please refer to our Terms and Conditions for more information.
To learn more about the RFP Summary Report feature, see the Prepare, Send, and Manage Request for Proposals how-to guide.
Pipeline Bio’s standard user terms do not include a confidentiality agreement or NDA between users and Providers. If your enquiry or RFP contains sensitive technical or commercial information, we recommend arranging an NDA directly with the provider before sharing details. Pipeline Bio does not facilitate or take responsibility for the execution or enforcement of confidentiality agreements between users.

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For Providers

Yes, Providers can manage their own storefronts, including organisation information, contact, and capability listings. Access is subject to verification checks outlined in the Pipeline Bio Platform Terms and Conditions. Verification checks are conducted to confirm that the requesting user is the rightful representative of the Provider organisation. For more information, see the Edit and Manage Your Storefront how-to guide.
No, there is no cost for organisations to create or edit a storefront and list their capabilities or other opportunities on Pipeline Bio.
Yes. Academic laboratories, core facilities, and research institutes are welcome to join Pipeline Bio and list their organisation. The platform helps showcase their capabilities, connect with industry partners, and make academic expertise more accessible to biotech, medtech, and pharma teams.
Members can discover your storefront and capabilities by searching Pipeline Bio’s directory of Providers, which can be filtered by location, capabilities, and sector. Additionally, they can search for capabilities by exploring the platform’s capability taxonomy or use AI-supported search tools to find the most suitable Providers for their specific project needs. To learn more, see the Search for Capabilities how-to guide.
Yes, you can edit or update your storefront and capability listings at any time, allowing you to keep your information current and accurate. Note that changes may be reviewed before going live.
No. Providers currently manage their own quotes and customer enquiries directly.
If your organisation already appears in the Pipeline Bio directory, you can claim and manage your listing at any time by selecting the Get listed button on the homepage and filling out the short form. After you have created your free account, we verify that you are an authorised representative of the organisation. We will then connect the storefront to your account, giving you access to edit, update contact details, add capabilities, and manage enquiries directly through the platform at no cost. For more information, see the Edit and Manage Your Storefront how-to guide.
Yes. If your organisation provides capabilities to third parties in the life sciences sector in the Asia-Pacific but is not yet listed, you can create a new organisation storefront by selecting the Get listed button on the homepage and filling out the short form. We will first verify your details and identity before activating a new storefront for you. Once approved, you will receive access to manage your storefront and keep your details up to date. For more information, see the Edit and Manage Your Storefront how-to guide.
When a Member submits an enquiry about your capabilities, you will receive an email notification summarising their request. If the Member has consented to share their contact details, these will be included so you can respond directly. If no contact details are shown, you will first need to create a Pipeline Bio account and request control of your organisation’s storefront. To sign up for a Provider Account, select the Get listed button on the homepage. Once verified, you can view and manage all enquiries securely through your account dashboard. This ensures communication takes place between verified organisations while maintaining Member privacy and data-protection standards.
Yes. Our team can assist you with setting up your storefront, adding capabilities, uploading logos, and ensuring your organisation profile is optimised for visibility. To request help, use Contact us at the footer of any page on the Platform.

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Security and privacy

Pipeline Bio processes personal data responsibly and transparently to operate and improve the platform. This primarily includes professional contact details, account information, and enquiry-related communications. We do not intentionally process sensitive personal data.
Pipeline Bio applies GDPR-aligned data protection principles where they apply, including lawful processing, transparency, security, and respect for individual rights. Details of how personal data is processed are set out in our Privacy Policy.
Pipeline Bio uses appropriate technical and organisational measures to protect personal data, including encryption, restricted access controls, and multi-factor authentication for administrative access. Access to data is limited to authorised personnel and trusted service providers.
Access to personal data is restricted to authorised Pipeline Bio team members and selected third-party service providers who require access to operate and support the platform. Access is granted on a need-to-know basis.
Pipeline Bio uses a small number of trusted third-party service providers (such as hosting, analytics, and payment services) to operate the platform. These providers are subject to contractual obligations to protect personal data.
Data is processed using reputable cloud Providers. Depending on the service, data may be processed within or outside the Asia-Pacific and the EU/EEA. Appropriate safeguards are applied where cross-border transfers occur.
Pipeline Bio uses automated tools to support user-facing features on the platform, such as helping users search, explore, and interact with information more efficiently. Where advanced automated features are introduced, they are user-initiated and intended to support research and sourcing workflows. These tools are designed to support users and do not replace human judgement.
Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and how it is used.
Individuals may request access to their personal data, request corrections or deletion, or exercise other data protection rights using the contact details provided in our Privacy Policy.
Pipeline Bio maintains procedures to identify and respond to data breaches. Where required by law, we will notify affected individuals and relevant authorities.
Yes. Service providers, institutional partners, and enterprise customers may request additional security or privacy information as part of their due diligence processes. Pipeline Bio will respond to reasonable requests on a case-by-case basis, subject to appropriate confidentiality arrangements.
Our Privacy Policy provides further detail on how personal data is handled. Customers and partners with additional security or privacy questions may contact us for further information.

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Billing

Pipeline Bio memberships are billed annually. Your subscription renews each year, and your membership, renewal date, invoices and billing details can be managed through your billing account.
Yes. We send a reminder 30 days before your membership is due to renew. This gives you time to review your membership, update billing information, or make changes before renewal.
Tax is calculated at checkout based on your billing location and the applicable tax rules for that location. Any tax applied to your membership will be shown before payment is completed.
You can access your billing by heading to the Organisation Details page and selecting Billing information. From there, you can view your membership, renewal date, invoices and billing information.
The billing portal allows you to manage your membership and billing details. You can update payment information, download invoices, view renewal dates, upgrade or downgrade your membership, or cancel your subscription.
Yes. Standard members and Service Providers can upgrade by visiting pipelinebio.com/upgrade. Any changes to your membership will be shown before the upgrade is confirmed.
Yes. You can manage membership changes through your billing account. Downgrades will take effect at the end of your current billing period, so your current membership remains active until then.
Yes. You can cancel your membership through your billing account. Your access will remain active until the end of your current paid membership period.
Invoices are available through your billing account, which can be accessed by heading to the Organisation Details page and selecting Billing information.
Payments are securely processed by Stripe, our payment processing provider. Pipeline Bio does not directly store your full card details.